Shop FAQs

Please note that at checkout our customers are always asked to check out and agree to our terms and conditions, which includes our Refunds and Exchanges policy, before any order is finalised.

Yes! At McDonald’s Saddlery we offer a simple layby plan;

Start with a 25% deposit and then we will work out an easy payment plan to take care of the balance over 8 weeks. Payments may be made either by direct deposit, PayPal or credit card over the phone, .

Should you decide to cancel your layby, a 20% cancellation fee will apply.

If you would like to find out more, contact us, we’re sure we can work out a way to make that new saddle yours in no time at all!

We are here to help!  If you are unable to find a particular item please contact us.

McDonald’s Saddlery is a family business operated by Trish, John & Fiona Shugg.  Just like you, we are real people and we do understand that sometimes it is helpful to simply be able to speak to someone on the telephone.  With that in mind, we are contactable during normal business hours on 0436 488 851.  If we are unable to take your call please do leave a message and we will call back just as soon as we can.

If you have chosen Express Post and your order is received before 3pm on a regular business day, we will send your order out that same day.  Express Post Orders received after 3pm will be posted the next business day.

Additional information about Posting/Shipping can be found here.

Various international post options will be offered at checkout.  If you have any questions, please contact us.  We are here to help!