McDonald's Saddlery

McDonald's Saddlery Australia's Leading Western Saddlery

Free Shipping In Australia!
For orders over $150.

Express & International shipping offered at checkout!
Contact us if you have any questions.

Shop FAQs

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Does McDonald’s Saddlery Have a Return Policy?

Yes, we certainly do.  Our “Refunds and Exchanges” policy is located in the Shopping Resources section at the bottom of our home page.  For convenience, our Refunds and Exchanges policy can be found here.

Please note that at checkout our customers are always asked to check out and agree to our terms and conditions, which includes our Refunds and Exchanges policy, before any order is finalised.

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Does McDonald’s Saddlery Offer Layby?

Yes! At McDonald’s Saddlery we offer a simple layby plan;

Start with a 25% deposit and then we will work out an easy payment plan to take care of the balance over 8 weeks. Payments may be made either by direct deposit, PayPal or credit card over the phone, .

Should you decide to cancel your layby, a 20% cancellation fee will apply.

If you would like to find out more, contact us, we’re sure we can work out a way to make that new saddle yours in no time at all!

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I Can’t Find What I Am Looking For

We are here to help!  If you are unable to find a particular item please contact us.

McDonald’s Saddlery is a family business operated by Trish, John & Fiona Shugg.  Just like you, we are real people and we do understand that sometimes it is helpful to simply be able to speak to someone on the telephone.  With that in mind, we are contactable during normal business hours on 0436 488 851.  If we are unable to take your call please do leave a message and we will call back just as soon as we can.

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What is the warranty on “McDonald’s Saddlery” saddles?

McDonald’s Saddlery branded saddles purchased after 1 June 2021, will be stamped with a unique serial number are subject to the following:

Warranty Terms*:

  • Tree – 10 Years
  • Leather & Hardware – 1 year
  • Workmanship – 1 year

Warranty conditions:

  • Applies only to the original purchaser.
  • Does not cover abusive use or accidental damage.
  • Applies only when the saddle is used for its intended purposes.

McDonald’s Saddlery branded saddles purchased prior to 1 June 2021 are subject to the following warranty:

Warranty Terms*:

  • Tree – 5 Years
  • Leather & Hardware – 1 year
  • Workmanship – 1 year

Warranty conditions:

  • Applies only to the original purchaser.
  • Does not cover abusive use or accidental damage.
  • Applies only when the saddle is used for its intended purposes.

If you require additional information, please contact us.

Note:

* Excludes samples and demo saddles.

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When Will My Order Be Sent

Orders received before 12 noon (Melbourne time) on regular business days will be posted same day, orders received after this time will be posted the next business day.

If you have chosen Express Post and your order is received before 3pm on a regular business day, we will send your order out that same day.  Express Post Orders received after 3pm will be posted the next business day.

Additional information about Posting/Shipping can be found here.

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Does McDonald’s Saddlery Ship Overseas?

Absolutely!

Various international post options will be offered at checkout.  If you have any questions, please contact us.  We are here to help!