Shop FAQs

We are here to help!  If you are unable to find a particular item please contact us.

McDonald’s Saddlery is a family business operated by Trish, John & Fiona Shugg.  Just like you, we are real people and we do understand that sometimes it is helpful to simply be able to speak to someone on the telephone.  With that in mind, we are contactable during normal business hours on 0436 488 851.  If we are unable to take your call please do leave a message and we will call back just as soon as we can.

If you have chosen Express Post and your order is received before 3pm on a regular business day, we will send your order out that same day.  Express Post Orders received after 3pm will be posted the next business day.

Additional information about Posting/Shipping can be found here.

Various international post options will be offered at checkout.  If you have any questions or if you would prefer to place your order for international shipping over the phone or by email, please contact us.  We are here to help!