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Frequently Asked Questions!
General
Yes! At McDonald’s Saddlery we offer a simple layby plan;
Start with a 25% deposit and then we will work out an easy payment plan to take care of the balance over 8 weeks. Payments may be made either by direct deposit, PayPal or credit card over the phone.
Should you decide to cancel your layby, a 20% cancellation fee will apply.
If you would like to find out more, contact us, we’re sure we can work out a way to make that new saddle yours in no time at all!
We are here to help! If you are unable to find a particular item please contact us.
McDonald's Saddlery is a small, independent business. Just like you, we are real people and we do understand that sometimes it is helpful to simply be able to speak to someone on the telephone. With that in mind, we are contactable during normal business hours on 0436 488 851. If we are unable to take your call please do leave a message and we will call back just as soon as we can.
Postage & Shipping
Absolutely!
Various international post options will be offered at checkout. If you have any questions, please contact us. We are here to help!
Orders received at any time will be shipped when next shipment is possible from our warehouse.
If you have chosen Express Post and your order is received before 12 noon on a regular business day, we will send your order out that same day. Express Post Orders received after 12 noon will be posted next business day.*
Additional information about Posting/Shipping can be found here.
* Excludes National and Victorian public holidays.
Refunds, Exchanges & Returns
Yes, we certainly do. Our “Refunds and Exchanges” policy is located in the Shopping Resources section at the bottom of our home page. For convenience, our Refunds and Exchanges policy can be found here.
Please note that at checkout our customers are always asked to check out and agree to our terms and conditions, which includes our Refunds and Exchanges policy, before any order is finalised.
My Account
If you are a registered user on this site, you can log in and go to the my orders page to see all of your previous orders. *
If you are not registered, you can create an account during the checkout process.
* You must be registered when or before you make an order for that order to show up in your account.
If you would like to change the shipping or billing address associated with your account, log in and go to the my addresses page.
If you would like to change your payment method, you can either do so during the checkout process or go to the payment methods page after logging in.
